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Now a time, in Indian banking industry, E- Banking is at its revolutionary stage and provides various electronic service like Mobile Banking, Internet Banking, ATM services, Electronic Fund Transfer (EFT), Credit Cards and Electronic Clearing Services etc. Among all of these, ATM is the widely used and popular E-Banking services. This study aims at analyzing the satisfaction level of customers of Union Bank of India and Yes Bank based on various aspects related to ATMs. In this study, data will be collect from the way of survey from bank customers and later on will be analyze by statistical technique and tools like Descriptive Statistics, Percentage Method, and Ranking Method. The conclusion would be interpreted accordingly. Keywords: E-Banking, ATM, Customer Satisfaction.
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The Automated Teller Machine has a tremendous rise in past few years in India with a convenient access to cash. Advanced technology and customer acceptance have made ATM's more potential in banking sector. The aim of this paper is to provide a preliminary comparative investigation of the customer's satisfaction towards ATM service of SBI and ICICI banks. The respondents selected for this study were the account holders and ATM users of SBI and ICICI banks of Warangal City, Telangana State. For the purpose of knowing the customers satisfaction and to analyze the data survey method was adopted. The Paper has explored the factors that drive customers to use ATM and highlights the problems customers face during the use of ATM and provides recommendations to manage the problems.
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Journal of Emerging Technologies and Innovative Research (JETIR)
The study seeks to analyse the inconveniences faced by the public while using ATMs and to compare the ATM services rendered by private and public sector banks. Cash is an important medium of exchange in India and thus, requirement of ATMs become indispensable. The study therefore evaluates the performance of ATMs in Dehradun City along with a comparative study of private and public bank ATMs. The study is based on quantitative research design, where primary data is collected and analysed. For the purpose of the study, convenience sampling technique was used. The sample was composed of two categories of banks: private and public sector banks and included a total of 412 respondents. The data was collected by direct interview method using structured questionnaire based on five point likert scale. The study reveals that there is still a persistent requirement of cash and ATMs can provide 'Any Time Money' facility to the public. The study highlights the inconveniences faced by the public when using ATMs along with below the mark delivery of ATM service by the public sector banks. A prominent finding that came up is that people have started keeping more cash reserves at home due to a feeling of uncertainty about getting the cash when required. The study highlights present reality of ATMs from which almost everyone is affected. The study takes into account the inconveniences faced by the public with a view to bring the matter to the notice of the concerned authorities. The comparative study between private and public bank ATM performance throws light on the low quality of public sector banks when it comes to delivering ATM services.
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International Journal of Engineering Technologies ManagementResearch, July, 2020, Vol, 7(07)97-101
The study presented here is an attempt to draw the attention of bankers towards the factors that has an influence over the satisfaction of customers regarding the ATM services provided to them. The study made use of primary data which was collected through a questionnaire. The sample size of the study was 100 and the respondents were selected randomly from Chennai. Findings of the analysis show that most of the service quality have positive gap only eight service quality attributes have high expectation in retail bank service but the perception of service quality is very less. Hence it is concluded from the study that only eight attributes exhibit negative gab.
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